Can technology both connect and disconnect older adults?

Details

Most older adults use information and communication technologies (ICTs), yet loneliness and social isolation in later life remain pressing issues. Previous studies of older adults’ ICT use have largely been cross-sectional, focused on attitudes and preferences, and involved White, well-educated people disproportionately aged 65 to 75. Using an intersectional life course perspective, this study sought to understand the meanings diverse older adults attributed to ICTs.

Researchers purposively recruited 20 diverse men and women aged 65 to 89 and conducted in-depth, semi-structured qualitative interviews. Participants were asked about their experiences of social connection, disconnection and ICT use over time. Interview transcripts were coded and analyzed using interpretative description.

Participants told stories marked by wonder and fascination about ICTs arriving in their homes and workplaces over their lives. They suggested that in later life, ICTs were important for connection and for alleviating loneliness and social isolation because they enabled instant, direct and affordable communication. They also regarded ICTs as a source of disconnection, undermining intimacy, spontaneity and full social participation, especially for people with disabilities or limited finances.

The findings highlight the importance of examining diverse older adults’ perceptions and experiences from a life course perspective. They also point to a need for training opportunities, better technology design, and recognition by policymakers and service providers of older adults’ preferences for social connection.